FAQ Printing Systems

What is a Thermal printer?
This is a printer that prints on labels that have a thermal coating or uses a thermal ribbon to print on the labels. Please view our video to see at thermal printer in action.

How is it different to an ink printer?
Thermal printers are designed to print on labels which are on a roll. This is done by using a thermal ribbon or using label stock which reacts to temperature from the thermal print-head of the printer.

How do I use a Thermal printer?
The printer normally comes with free limited software to get you started which is designed for label printing. The software in loaded on to your PC and easy to use.

Are Thermal printers expensive?
They are very cost effective and should help to improve operational efficiencies as they can be operated in the work area and not confined to the office.

Does it need much space? Can operate in any environment?
The printer has a small foot print and can work in a chilled environment, this means the printer can operate in an environment of -2degrees C

The printer won’t print. The red light keeps flashing, what do I do?
Turn off the printer – Hold down the Feed Button (on top of the printer). Keeping your finger on the Feed Button turn on the printer. When the button flashes red 4 times take your finger off and the printer will calibrate itself. Send a job to the printer to see if this has worked. You may have to repeat the process more than once before the calibration is complete.

The printer only prints only 1 label at a time. What do I do?
Turn off the printer for 5 seconds. Then turn it back on. Click on the printer icon (or go to File – select print) Select Document Properties – Select Stock – Ensure the following two settings are selected

Nothing happens when I send a job to the printer. What do I do?
Answer: Turn off the printer for 5 seconds. Turn it back on. Click on start button on the desktop. Select Printer Devices – Right click on your printer – select properties – Make sure the printer is On-line – Click on Ports – Ensure the printer is on the correct port. You may have to try two or three different ports before you find the correct one.

How do I change the Use by/ Best before date?
Double click on the date field – click on data source – change the offset date to the number required – click Save.

How do I create a barcode?
Double Click on the Barcode Icon above the label on screen. Click on Symbology – Select Ean 13 – Enter the barcode numbers in the data field – only enter the for 12 digits as the software will calculate the 13th (check digit) and include it in the barcode for you.

Still have questions? Please let us know how we can help…